Privacy Policy

Introduction

At DentalAura ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Name, address, email address, telephone number, and other contact details
• Date of birth and demographic information
• Health insurance information and policy details
• Medical and dental history, including current medications, allergies, and health conditions
• Treatment plans, dental records, X-rays, and other diagnostic information
• Payment information, including credit card details and billing address
• Emergency contact information

Non-Personal Information

We may also collect non-personal information about your interaction with our website, including:

• Browser type and version
• Operating system
• IP address and device information
• Pages visited and time spent on our website
• Referring website or source
• Other anonymous usage data

How We Collect Information

We collect information from you through various channels:

• Direct Interactions: Information you provide when filling out forms on our website, registering as a patient, scheduling appointments, or communicating with us via phone, email, or in person.
• Automated Technologies: When you visit our website, we may use cookies, web beacons, and other tracking technologies to collect information about your browsing actions and patterns. See our Cookie Policy for more information.
• Third Parties: We may receive information about you from third parties, such as other healthcare providers, insurance companies, or referral sources, with your consent or as permitted by law.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our dental services
• Processing and completing transactions
• Sending appointment reminders and follow-up communications
• Communicating with you about your treatment, our services, and other relevant information
• Coordinating your care with other healthcare providers
• Processing insurance claims and billing
• Complying with legal and regulatory requirements
• Conducting research and analysis to improve our services and patient experience
• Protecting our rights, property, or safety, and that of our patients or others

Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• Healthcare Providers: We may share your information with other healthcare providers involved in your care, such as specialists, laboratories, or hospitals.
• Insurance Companies: We may disclose your information to your insurance provider for billing and claims purposes.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, appointment scheduling, or IT services.
• Legal Requirements: We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate physical, technical, and administrative safeguards to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They are subject to confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately.

For pediatric dental patients, we collect information from the parent or legal guardian with appropriate consent.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our services after we make changes to the Privacy Policy constitutes your acceptance of those changes.

Contact Us